Product Return

  1. Ace Industries has a standard 20% restock fee on returns, and the Manufacturer restock set is set per order, there is no standard rate. 
  2. Call on-line sales at 800-733-2231 to request a Return Authorization number. Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
  3. All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation and shipped back to the Customer Fulfillment Center from which they originated.
  4. Please include a copy of your invoice or packing slip.
  5. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
  6. Materials returned 30 days from date of shipment will not be accepted.
  7. C.O.D. returns will not be accepted.
  8. Altered or etched items will not be accepted.
  9. Cut-to-Length Products are considered final sale and may not be returned for credit.