Product Return
- Ace Industries has a standard 20% restock fee on returns, and the Manufacturer restock set is set per order, there is no standard rate.
- Call on-line sales at 800-733-2231 to request a Return Authorization number. Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
- All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation and shipped back to the Customer Fulfillment Center from which they originated.
- Please include a copy of your invoice or packing slip.
- Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
- Materials returned 30 days from date of shipment will not be accepted.
- C.O.D. returns will not be accepted.
- Altered or etched items will not be accepted.
- Cut-to-Length Products are considered final sale and may not be returned for credit.